Exits, Voices and Social Investment: Citizens' Reaction to Public Services (Theories of Institutional Design)

Professor Keith Dowding, Professor Peter John
Cambridge University Press, 2012-04-12
EAN 9781107022423, ISBN10: 1107022428

Hardcover, 208 pages, 23 x 22.8 x 15.8 cm

Advance praise: 'This restatement and intensive empirical exploration of Hirschman's classic ideas in the context of public services is not just very welcome as such, but is also an immensely good read.' Stephen Harrison, Honorary Professor of Social Policy, University of Manchester

'This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical and empirical contribution to our understanding of how citizens make decisions about public services.' Professor George Boyne, Cardiff University