Global IT Outsourcing: Software Development across Borders
Cambridge University Press
Edition: Illustrated, 11/20/2003
EAN 9780521816045, ISBN10: 0521816041
Hardcover, 282 pages, 25.4 x 18.3 x 2.3 cm
Language: English
This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.
List of figures
List of tables
List of boxes
Foreword
Acknowledgements
List of abbreviations
1. Introducing the phenomenon of global software work
2. Globalization and global software work
3. Globtel's GSA programme In India
4. The Globtel-Witech relationship
a 'standardization' perspective
5. Global software work
an identity perspective
6. The Globtel-MCI relationship
the dialectics of space and place
7. Managing the knowledge transfer process
the case of Sierra and its Indian subsidiary
8. The case of Gowing and Eron GSA
power and control
9. Cross-cultural communication challenges
GSAs between Japanese and Indian firms
10. Reflections and synthesis on theoretical insights
11. Managerial implications
Index.
'Global outsourcing is now very big news. This looks at one aspect and is a real in-depth study.' The Bookseller