Intelligent Kindness: Rehabilitating the Welfare State
Cambridge University Press
Edition: 2, 2/20/2020
EAN 9781911623229, ISBN10: 1911623222
Paperback, 262 pages, 23.4 x 15.6 x 1.5 cm
Language: English
At a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice.
Foreword
Preface to the second edition
Note from the authors
1. The heart of the matter
2. Rescuing kindness
3. A politics of kindness
4. Building the case for kindness
5. Managing feelings of love and hate
6. The emotional life of teams
7. Cooperation and fragmentation
8. On the edges of kinship
9. Unsettling times
10. Free to serve the public
11. Blame
12. The hostile environment
13. The pull towards perversion
14. Cultivating intelligent kindness
15. Rehabilitating the welfare state
Index.