Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis

Cambridge University Press
Edition: Illustrated, 2/11/2010
EAN 9780521881364, ISBN10: 0521881366

Hardcover, 284 pages, 22.9 x 15.2 x 1.9 cm
Language: English

Ethnomethodology has an elusive relationship with organisation studies. The ethnomethodological work of Harold Garfinkel, and the allied conversation analytic work of Harvey Sacks, is often cited and yet empirical contributions informed by ethnomethodology and conversation analysis remain rare. Organisation studies clearly has a lot to say about work but this is normally related to some broader set of social, economic and political issues. Rarely, if ever, does this research involve an analysis of the mundane and practical details of what actual work consists of. This book acts as an evidence-based corrective by showing how research based on ethnomethodology and conversation analysis can contribute to key issues and debates in organisation studies. Drawing on audio/video recordings from a diverse range of work settings, a team of leading scholars present a series of empirical studies that illustrate the importance of paying attention to the real-time achievement of organisational processes and practices.

About the authors
Preface
1. Work and organisation in real time
an introduction Nick Llewellyn and Jon Hindmarsh
2. Finding organisation in detail
methodological orientations Jon Hindmarsh and Nick Llewellyn
3. A kind of governance
rules, time and psychology in organisations Jonathan Potter and Alexa Hepburn
4. On the reflexivity between setting and practice
the 'recruitment interview' Nick Llewellyn
5. The situated production of stories David Greatbatch and Timothy Clark
6. Orders of bidding
organising participation in auction of fine art and antiques Christian Heath and Paul Luff
7. Some major organisational consequences of some 'minor', organised conduct
evidence from a video analysis of pre-verbal service encounters in a showroom retail store Colin Clark and Trevor Pinch
8. The work of the work order
document practice in face-to-face service encounters Robert J. Moore, Jack Whalen and E. Cabell Hankinson Gathman
9. The interactional accomplishment of a strategic plan Dalvir Samra-Fredericks
10. Peripherality, participation and communities of practice
examining the patient in dental training Jon Hindmarsh
Bibliography
Index.

Review of the hardback: 'This volume demonstrates the thousands of 'small ways' and 'artful practices' through which people recognise and reproduce the organisational location of their actions. It offers a rich panorama of ethnomethodologically informed studies of ordinary work and in so doing it brings something distinctive to the table of organisation studies.' Silvia Gherardi, University of Trento