Social Media Intelligence
Cambridge University Press, 2/24/2014
EAN 9781107031203, ISBN10: 1107031206
Hardcover, 200 pages, 23.6 x 15.7 x 1.8 cm
Language: English
In the world of Facebook, Twitter and Yelp, water-cooler conversations with co-workers and backyard small talk with neighbors have moved from the physical world to the digital arena. In this new landscape, organizations ranging from Fortune 500 companies to government agencies to political campaigns continuously monitor online opinions in an effort to guide their actions. Are consumers satisfied with our product? How are our policies perceived? Do voters agree with our platform? Measuring online opinion is more complex than just reading a few posted reviews. Social media is replete with noise and chatter that can contaminate monitoring efforts. By knowing what shapes online opinions, organizations can better uncover the valuable insights hidden in the social media chatter and better inform strategy. This book can help anyone facing the challenge of making sense of social media data to move beyond the current practice of social media monitoring to a more comprehensive use of social media intelligence.
Part I. Foundations
1. The beginnings of social media intelligence
2. From politics to new products to sports, everyone has an opinion
Part II. Online Opinion or Online Noise
3. Why do we share our opinions?
4. The social effects of strangers
Part III. Conversational Trends
5. Opinion ecosystems and the evolution within
6. Is social media fragmenting the population?
Part IV. Social Media Intelligence
7. Managing social media communities for better social media intelligence
8. Cutting through the online chatter
9. Intelligence integration
10. Building social media intelligence into our strategies
11. Moving from social media monitoring to social media intelligence.