The Relational Lens: Understanding, Managing and Measuring Stakeholder Relationships
Cambridge University Press, 10/19/2016
EAN 9781107155763, ISBN10: 1107155762
Hardcover, 248 pages, 25.4 x 18 x 1.7 cm
Language: English
Drawing on the authors' combined years of experience in both private and public-sector organisations, this practical book highlights the importance of relationship building between individuals, groups and organisations in diverse contexts. It will make a valuable read for business professionals and graduate students in fields as varied as change management, leadership, organisational psychology, and organisational behaviour. Employing the Relational Proximity® framework, it provides tools for informing assessment of the relational impact of policy and management decisions, enabling evaluation of organisational relationships, providing a language for constructive discussion of strained relationships, and integrating a range of models and perspectives within one process. Using real-world case studies and models, the conditions within which people are more likely to form and conduct effective relationships are also examined. This combined approach provides the language and concepts to enable constructive discussion and actionable solutions in building trust and sustainable value.
Introduction. The dark matter of organisations
1. The value and importance of relationships
2. Why organisations should think relationally
3. How to measure relationships
4. Directness - high touch organisation
5. Continuity - connection across time
6. Multiplexity - context for breadth
7. Parity - power, balance, fairness
8. Commonality - overlap of purpose
9. What relational proximity builds
10. Relationships between stakeholders
11. Managing, measuring, reporting, regulating
Epilogue.