Business Performance Measurement: Unifying Theory and Integrating Practice

Cambridge University Press
Edition: 2, 12/13/2007
EAN 9780521855112, ISBN10: 052185511X

Hardcover, 528 pages, 25.4 x 17.8 x 2.9 cm
Language: English

Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

List of figures and tables
Introduction Andy Neely
Part I. Performance Measurement - Functional Analyses and Theoretical Foundations
1. Accounting performance measurement
a review of its purposes and practices David Otley
2. Measuring marketing performance
research practice and challenges Bruce Clark
3. Performance measurement
the operations management perspective Andy Neely
4. Measuring performance
the supply-chain management perspective Douglas Lambert and Michael Knemeyer
5. Finding performance
the new discipline in management Marshall Meyer
6. A conceptual and operational delineation of performance Michel Lebas and Ken Euske
Part II. Performance Measurement - Frameworks and Methodologies
7. Performance measurement frameworks
a review Andy Neely, Mike Kennerley and Chris Adams
8. Beyond budgeting to the adaptive organisation Jeremy Hope
9. Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell
10. The validity of measurement frameworks
measurement theory Stephen Pike and Goran Roos
Part III. Performance Measurement - Practicalities and Challenges
11. Choosing marketing dashboard metrics Tim Ambler and John Roberts
12. Risk in performance measurement Andrew Likierman
13. Measuring knowledge work Rob Austin and Pat Larkey
14. Measuring innovation performance Rita Katila
15. Context-based measurement Graham Clark and Tony Powell
Part IV. Performance Measurement in Public Services
16. Measuring the performance of England's primary school teachers
purposes, theories, problems and tensions Andrew Brown
17. Police performance
sovereignty, discipline and governmentality Paul Collier
18. The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard
19. Perversity in public service performance measurement Mike Pidd
Part V. Performance Measurement - Emerging Issues and Enduring Questions
20. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey
21. Anomalies of measurement
when it works, but should not Rob Austin and Jody Hoffer Gittel
22. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman
Index.