Emergency Department Leadership and Management
Cambridge University Press, 8/31/2014
EAN 9781107007390, ISBN10: 1107007399
Hardcover, 387 pages, 24.9 x 19.1 x 2.3 cm
Language: English
Emergency departments around the world may differ, but many of the problems they face are the same. Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management provides the latest knowledge and advice to improve your personal leadership skills. The book will assist emergency department leaders in overcoming common management and operational problems including overcrowding, risk management, implementing the right triage system, electronic and IT solutions, improving clinical teamwork, education of emergency department staff, improving patient flow, care pathways and leading during times of change. Example cases are included to allow leaders to compare common cases to the problems which they face in their own departments. Information on designing emergency medicine specialty residency programs is also provided. It is the official text of the International Emergency Department Leadership Institute (IEDLI) and has been endorsed by the International Federation for Emergency Medicine (IFEM).
Foreword Gautam G. Bodiwala
Part I. Leadership Principles
1. Leadership in emergency medicine Robert L. Freitas
2. Identifying and resolving conflict in the workplace Robert E. Suter and Jennifer R. Johnson
3. Leading change
an overview of three dominant strategies of change Andrew Schenkel
4. Building the leadership team Peter Cameron
5. Establishing the emergency department's role within the hospital Thomas Fleischmann
6. Strategies for clinical team building
the importance of teams in medicine Matthew M. Rice
Part II. Management Principles
7. Quality assurance in the emergency department Philip D. Anderson and J. Lawrence Mottley
8. Emergency department policies and procedures Kirsten Boyd
9. A framework for optimal emergency department risk management and patient safety Carrie Tibbles and Jock Hoffman
10. Emergency department staff development Thomas Fleischmann
11. Costs in emergency departments Matthias Brachmann
12. Human resource management Mary Leupold
13. Project management Lee A. Wallis, Leana S. Wen and Sebastian N. Walker
14. How higher patient, employee and physician satisfaction lead to better outcomes of care Christina Dempsey, Deirdre Mylod and Richard B. Siegrist, Jr
15. The leader's toolbox
things they didn't teach in nursing or medical school Robert L. Freitas
Part III. Operational Principles
16. Assessing your needs Manuel Hernandez
17. Emergency department design Michael P. Pietrzak and James Lennon
18. Informatics in the emergency department Steven Horng, John D. Halamka and Larry A. Nathanson
19. Triage systems Shelley Calder and Elke Platz
20. Staffing models Kirk Jensen, Dan Kirkpatrick and Thom Mayer
21. Emergency department practice guidelines and clinical pathways Jonathan A. Edlow
22. Observation units Christopher W. Baugh and J. Stephen Bohan
23. Optimizing patient flow through the emergency department Kirk Jensen and Jody Crane
24. Emergency department overcrowding Venkataraman Anantharaman and Puneet Seth
25. Practice management models in emergency medicine Robert E. Suter and Chet Schrader
26. Emergency nursing Shelley Calder and Kirsten Boyd
Part IV. Special Topics
27. Disaster operations management David Callaway
28. Working with the media Peter Brown
29. Special teams in the emergency department David Smith and Nadeem Qureshi
30. Interacting with prehospital systems Scott B. Murray
31. Emergency medicine in basic medical education Julie Welch and Cherri Hobgood
32. Emergency department outreach Meaghan Cussen
33. Planning for diversity Tasnim Khan
Index.