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Ryan D. King Philip Smith
Cambridge University Press, 8/26/2010
EAN 9780521895514, ISBN10: 0521895510

Hardcover, 232 pages, 23.4 x 15.6 x 2.8 cm
Language: English

Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events, it maps out what people experience as rude, where and when this happens and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.

1. Redirecting incivility research
2. The fundamentals of the incivil encounter
3. Everyday incivility and the everyday round
4. Emotions and sequences
5. Gender, age and class
divergent experiences?
6. After the event
coping, avoiding and changing
7. General attitudes towards the stranger
exploring fear and trust
8. How to confront incivility
9. Twenty questions and answers.