The Cambridge Handbook of Workplace Affect (Cambridge Handbooks in Psychology)

Cambridge University Press, 7/16/2020
EAN 9781108463782, ISBN10: 1108463789

Paperback, 572 pages, 24.1 x 17.1 x 3 cm
Language: English
Originally published in English

Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Foreword
Part I. Theoretical and Methodological Foundations
1. Emotion at work
from the 'leaner years' to the 'affective revolution'
2. The organizational neuroscience of emotions
3. Personality affect construal theory
a model of personality and affect in the workplace
4. Workplace emotions and motivation
toward a unified approach
5. Behavioral genetics and affect at work
a review and directions for future research
6. A review of quantitative methods to measure workplace affect
7. Qualitative methods to study workplace affect
capturing elusive emotions
Part II. Workplace Affect and Individual Worker Outcomes
8. Affect, stress, and health
the role of work characteristics and work events
9. Emotion and various forms of job performance
10. The role of affect and its regulation for creativity and innovation
11. Emotional labor
display rules and emotion regulation at work
12. Advancing the field
reviewing the status of emotional intelligence in the workplace
13. Affect and workplace judgment and decision-making
14. The mindful emotion management framework
how mindfulness helps employees manage emotions through reactivity, regulation, and reappraisal
15. Benefits of negative affective states
16. Interventions to improve employee well-being
Part III. Workplace Affect and Interpersonal and Team-Level Processes
17. Leadership, affect, and emotion in work organizations
18. Affective climate in teams
19. Workplace affect, conflict, and negotiation
20. Understanding the role of affect in workplace aggression
21. The service encounter
22. Emotion work and emotion management
23. Dynamic emotional labor
a review and extension to teams
Part IV. Workplace Affect and Organizational, Social and Cultural Processes
24. Organizational entry and workplace affect
25. Performance management and workplace affect
26. Feeling the heat
the importance of affect to organizational justice for receivers, actors, and observers
27. Gender and workplace affect
expression, experiences, and display rules
28. Affective climate and organization-level emotion management
Part V. Discrete Emotions at Work
29. The emotion of interest at work
30. The antecedents and consequences of fear at work
31. From self-consciousness to success
when and why self-conscious emotions promote positive employee outcomes
32. Happiness in its many forms
33. Envy and jealousy
the role of intrasexual competition in the workplace
34. Other-focused emotion triads
contempt, anger, and disgust (CAD) and awe, gratitude, and elevation (Age)
35. Schadenfreude at work
Part VI. New Perspectives on Workplace Affect
36. Diversity and workplace affect
the impact of revealing or concealing a stigma
37. Implications of technological work practices for employee affect
38. Looking into the future
integration of research on workplace affect.