Thinking Through Crisis
Cambridge University Press, 6/9/2011
EAN 9780521757539, ISBN10: 0521757533
Paperback, 258 pages, 22.9 x 15.2 x 1.5 cm
Language: English
Bridging the gap between theory and practice, this strikingly original analysis of the complex dynamics of high-risk fields demonstrates that teamwork is more important than technical prowess in averting disasters. Thinking Through Crisis narrates critical incidents from initiation to resolution in five elegantly constructed case studies: the USS Greeneville collision, the Hillsborough football crush, the American Airlines flight 587 in-flight break-up, the Bristol Royal Infirmary pediatric fatalities and the US Airways flight 1549 Hudson River landing. Drawing on a variety of theoretical and real-world perspectives, this vivid, well-documented book provides innovative ways to understand risk management, develop new models of crisis decision making, enhance socially responsible leadership and encourage deep questioning of the behavior of individuals and groups in complex systems. Its insights will resonate with professionals in a wide range of fields and with a general audience interested in understanding crises in complex systems.
Introduction
how teamwork is more important than technical prowess
1. Rethinking normal accidents and human error – a new view of crisis management
2. USS Greeneville – the downside of charismatic leadership
3. The Hillsborough football disaster – explosive team chemistry
4. American Airlines flight 587 – latent failures align
5. Bristol Royal Infirmary – the price of organizational overreach
6. US Airways flight 1549 – thinking through crisis
7. Team resource management.